Fostering Trust In Artificial Intelligence In Commercial Aviation: An Exploratory Study.

Artificial intelligence (AI) is a transformative force, compelling industries to adapt their operations, management systems, and workforce capabilities. The aviation sector finds itself at the forefront of this transformation, confronted with the imperative to navigate the complex dynamics of trust amidst AI's integration. Through a comprehensive survey involving 310 professionals from across the US commercial aviation sector, the research aims to shed light on the trust construct. The exploratory study provides critical insights for strategic AI adoption within the industry. A crosstabulation explored how employee trust in AI for decision-making differed across various demographic groups. In addition, a one-sample T-test was conducted to determine if the average trust score significantly differed from the hypothesized value of four, corresponding to neutral. Employing a multi-item trust scale allows for a robust investigation into the construct of trust about human-AI interactions in this high-stakes domain.