Structural Model That Determines The Successful Implementation of E-Government

This research aimed to identify and measure the factors that influence the implementation of e-government. The study includes the variables of perceived ease of use, perceived behavioral control, subjective norm, perceived usefulness of use, attitude towards use, interoperability, maturity, accountability, and e-government implementation. A sample of 501 participants was collected, and a multivariate structural equation analysis was performed on each effect. The research results indicated that perceived ease of use, perceived behavioral control, subjective norm, and perceived usefulness explained 69% of the attitude towards use. Maturity, accountability, interoperability, and attitude toward use measured 75.9% of e-government implementation. Increased attitude toward use, maturity, responsibility, and interoperability increases e-government implementation. The increase in maturity implies having optimized services; the increase in responsibility implies having transparency, security, and integrity; the increase in interoperability implies agility and standardization of processes; the increase in attitude towards use implies adopting technology by citizens and civil servants.